Shipping & Returns

When Will My Order Ship?

Please allow 3–5 business days for order processing. Once your order has shipped, you will receive a confirmation email with tracking information.

While we carefully package every order, delivery is handled by the shipping carrier once it leaves our hands. We are unable to replace or refund packages that are marked as delivered but are lost or stolen. If your package is missing, please contact the carrier directly using your tracking number for assistance.

Returns & Exchanges

We want you to love your purchase. If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item(s). We will gladly offer a replacement or store credit when appropriate.

Due to the nature of our products, we do not accept returns or exchanges on used or opened items. If an unopened item is approved for return, the customer is responsible for return shipping costs. Refunds will be issued once the item has been received and inspected.

Having Trouble With Your Candle?

Every order includes candle care instructions to help you get the best performance from your candle. You can also find our Candle Care Guide on our website.

Following proper candle care, including trimming the wick before each burn and allowing the wax to melt fully across the surface, will help ensure a clean, even burn and maximize the life of your candle. If you're experiencing any issues, please reach out and we'll be happy to help troubleshoot.